Terms and conditions

Glamping Holiday reserves the right to change this website, including prices, and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).

Use of the Glamping Holiday website constitutes acceptance of our Terms and Conditions and Privacy Policy.

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.

We will not pass on or sell your details to any third parties.

Booking

To secure your booking  full payment of the cost of your stay is required. Bookings must be paid in full 8 weeks before your visit start time. If the booking is less than 8 weeks from the date of your stay the full price of the stay is required. Confirmation of the booking will be sent after  full payment, has been received.

The person booking, where they are booking on behalf of other people is responsible for disseminating the appropriate information to those persons that we send them. For example, these Terms and Conditions, Tent Inventory including directions, and on arrival, the Information Pack within each tent, to ensure they are fully aware of the nature of the campsite, Health and Safety issues, the wider woodland, the facilities, and appropriate clothing and footwear they require.

Payment

Payment is taken via Paypal, bank transfer or cheque. Payment is taken in UK Pounds Sterling only. A deposit cheque of £150 is required per tent inorder to cover any damages or losses to the tent or it”s contents.This is also secured against anti social behaviour. The Glamping Holiday site is considered to be a quiet area. If you there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site and you will loose your deposit. No refund will be given.

Changes to bookings

Please let us know as soon as possible. Where changes are possible there will be an administration fee of £25. Changes must be made in writing by the person who made the booking.

You cannot change a booking 30 days or less to your arrival date.

Cancellation

If cancellation is made before 8 weeks to arrival, the paid sum will not be refunded, it can be held over to another date, subject to availability, later in the year or following year. If this option is taken a £25 handling charge will be due.

If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is made within 3 weeks of the arrival date 100% of the total sum will not be refunded (as generally we cannot re let the tent in that time) and cannot be rolled over to a later date.

Any cancellation or change must be confirmed in writing / email, by the person who made the booking.

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.

Arrival and Departure Times

Tents are generally ready by 4pm so we ask for arrivals between 4pm and 7pm. Please advise us of your estimated arrival time and telephone half an hour before you think that you will arrive. If you are likely to be later than 7pm please let us know so we can arrange for someone to meet you and show you to your tent.

Guests are requested to vacate their tents by 10.30am on day of departure.

Your visit to the Glampsite and Springbok Estate

Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. No pets are allowed at the campsite . Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Glamping Holiday staff you will be held responsible for the cost of repair or replacement of that item. Glamping Holiday cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By Booking and coming to Glamping Holiday you agree to be responsible for your children and any children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and tent, such as regarding litter, fire, noise after 10pm. Anything you bring to the campsite or wider woodland and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the camp and wider woodland at your own risk, e.g.the firepits. Candles and tea lights that are used in the tents must be within the candle holders and containers when alight (with the exception of the dining table candelabra which must remain on the dining table when lit). Glamping Holiday accepts no responsibility from any loss or injury arising from being in the campsite or wider woodland . By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and woodland. (For example, the woodland  may contain deadly poisonous mushrooms, toadstools, and fungi.)

Camping in Britain can mean dramatic variance in weather in a short period of time (“4 seasons in one day”). Whilst we supply certain facilities and equipment, as described in the inventory sent to guests on confirmation of payment. It is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions at the camp, such as exceptional cold and snow, where existing and / or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak.

If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by telephone on 07925571461 between 9am and 6pm, or send us an e-mail using the contact form.

Customer Complaints

In the first instance of a complaint, please contact us so we can resolve your problem.

Please address any correspondence regarding complaints to;

Ros Jefferson

1 Tokens Cottage,

Oakhurst Lane,

Loxwood

West Sussex, RH14 0QR

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Glamping Holiday and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Glamping Holiday. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Glamping Holiday takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.